Our team members are encouraged to pursue a variety of training programs and certifications to ensure they are equipped with the latest knowledge and skills in the construction field. This includes certifications in safety management, project management, specialised construction techniques, and more.

Yes, we have all the necessary licenses and insurance required to operate in the construction industry. Our company is fully compliant with local and state regulations, ensuring that all our projects are conducted legally and safely. Additionally, our insurance policies cover a wide range of potential risks, providing peace of mind for our clients and team members alike. If you need specific details or copies of our licenses and insurance policies, please feel free to contact us.

At SERENDIA, we excel primarily in the commercial construction sector. With years of experience and numerous successful projects, we have developed a strong reputation for delivering high-quality commercial buildings, including office spaces, retail environments, and industrial facilities. Our expertise in project management, innovative design, and adherence to stringent safety standards has made us a trusted partner in the commercial construction industry.

While our primary focus has been on commercial construction, we have recently expanded into the residential construction space. Although we are newer to residential projects, our extensive commercial expertise translates seamlessly into this area. The skills and knowledge we have honed in commercial construction—such as adherence to timelines, budget management, superior craftsmanship, and regulatory compliance—are directly applied to our residential projects, ensuring that we deliver on our promise of quality and excellence for homeowners.

This combination of deep commercial experience and our growing residential capabilities makes us uniquely positioned to meet a wide range of construction needs, from large-scale commercial developments to custom residential homes.

The completion time for construction projects at SERENDIA varies based on a range of factors, including the project's size, complexity, and specific requirements. Typically, smaller residential projects may take several months, while larger commercial projects could extend to a year or more.

We prioritise thorough planning and efficient execution to ensure that each project progresses smoothly and adheres to its timeline. Our experienced team works closely with clients throughout the process, addressing any challenges that arise promptly to minimize delays. Ultimately, our goal is to deliver high-quality results within the expected timeframe, ensuring client satisfaction and project success. For a more precise estimate, we recommend consulting with our team to discuss the specifics of your project.

At SERENDIA, we offer flexible pricing options tailored to meet the needs of our clients and the specific requirements of each project.

For well-defined projects with clear scopes and specifications, we provide fixed pricing. This approach ensures transparency and allows clients to plan their budgets confidently, knowing the total cost upfront.

For projects where the scope may evolve or is less defined initially, we charge based on time and materials. This method offers flexibility and allows for adjustments as project needs develop, ensuring that all work is thoroughly and efficiently completed.

Our team works closely with clients to determine the most appropriate pricing model based on the project's nature and complexity. We are committed to providing clear and detailed cost estimates and keeping clients informed throughout the project execution to avoid any surprises. For more details about our pricing options, please contact our team to discuss your specific project requirements.

We utilize a combination of both our dedicated in-house crew and trusted subcontractors to ensure the successful completion of our projects.

Our skilled and experienced in-house team handles many aspects of our projects, providing a consistent level of quality and reliability. Their expertise and dedication ensure that the core elements of our projects meet our high standards.

For specialised tasks or when additional expertise is required, we partner with reputable subcontractors who share our commitment to excellence. We carefully select and manage our subcontractors to ensure they align with our quality expectations and project timelines.

This blended approach allows us to leverage the strengths of our permanent team while accessing specialised skills when necessary. It ensures we can deliver comprehensive and high-quality results on time and within budget. For specific details about our project teams and subcontractor relationships, please contact us directly to discuss your project requirements.

At SERENDIA, we take responsibility for obtaining all necessary permits for your project. Our experienced team handles the entire permit application and approval process, ensuring that all legal and regulatory requirements are met. This allows our clients to focus on other aspects of their projects, knowing that the permit process is managed professionally and efficiently.

However, if a client prefers to handle the permit acquisition themselves, we can offer guidance and support throughout the process. Our flexibility ensures that the project's needs and client preferences are always prioritised. Please contact us directly to discuss any specific permit-related concerns or requirements for your project.

No, there is no cost for scheduling an in-person estimate with SERENDIA. We offer complimentary on-site evaluations to provide you with an accurate and detailed estimate for your project. Our goal is to help you make informed decisions without any upfront financial commitment. Contact us today to schedule your free in-person estimate and discuss your project needs.

We currently operate in the ACT and surrounding New South Wales. Our team is well-equipped to handle projects within these regions. Additionally, we are in the process of obtaining the necessary licenses to expand our services to Victoria. Keep an eye on our updates for news about our expansion. If you have any specific location-related queries, feel free to contact us directly!

At SERENDIA, we are committed to delivering high-quality homes that stand the test of time. To provide peace of mind and assure you of our dedication to quality, we offer the SERENDIA Lifetime Structural Guarantee for all eligible new homes.

The Lifetime Structural Guarantee covers structural failures in the following key areas:

• Foundation Systems - Includes concrete and strip footings designed per the National Construction Code (NCC) and Australian Standards (AS 2870). Structural failure is defined as 'Damage Category 3' or higher, according to AS 2870.
• Structural Load-Bearing Elements - Covers walls, beams, and columns made from concrete, steel, or timber, as defined by the NCC and Australian Standards, including AS 1684 (Timber Framing Code).
• Load-Bearing Masonry and Brickwork - Complies with AS 4773 (Masonry in Small Buildings) and other relevant standards.
• Roof Framing - Includes engineered trusses and conventional framing in compliance with AS 1684.

Eligibility and Transferability

Applies to new residential homes built by SERENDIA under a standard building contract signed after 1st March 2025.

• Individual Owners: Valid for the lifetime of the original owner named in the building contract.
• Company-Owned Properties: Valid for 15 years from the date of the issue of the Certificate of Occupancy & Use/Occupancy Certificate for properties owned by a company, trust, or other legal entity.

The guarantee is not transferable and applies only to the original owner or entity listed in the contract. Upon the sale or transfer of the property, the guarantee becomes void.

Homeowner Responsibilities

To maintain the validity of the Lifetime Structural Guarantee, homeowners must:

Adhere to Maintenance Guidelines: Follow SERENDIA’s Homeowner Maintenance Guide.

Maintain Proper Site Conditions: Ensure proper site drainage, avoid planting trees or large shrubs near the foundation, and prevent soil erosion around the home.

Termite Prevention: Maintain active termite prevention measures as per SERENDIA’s recommendations.

Exclusions

The guarantee does not cover:

• Natural disasters (e.g., storms, floods, fires, earthquakes).
• Damage from excessive ground movement, landslides, or subsidence.
• Owner-induced damage from misuse, neglect, or unauthorized alterations.
• Post-construction modifications.
• Wear and tear such as natural aging and minor cracking.
• Pest infestation due to lack of maintenance.
• Commercial or non-residential use.
• Improper site conditions and compliance failures per CSIRO Guide.

How to Make a Claim

To lodge a claim under this guarantee:

Submit a Written Request: Provide a detailed description of the structural concern via post or email to SERENDIA’s customer service team.

Allow Property Access: Grant SERENDIA representatives access to inspect and assess the reported issue.

Receive Assessment Outcome: SERENDIA will provide a written report determining whether the issue is covered.

Rectification Process: If valid, SERENDIA will undertake necessary repairs within a reasonable timeframe at no cost to the homeowner.

Additional Terms

This guarantee is in addition to any statutory warranties under Australian Consumer Law and relevant state or territory building laws.

SERENDIA reserves the right to update or amend the terms of this guarantee, though changes will not affect existing contracts unless mutually agreed upon.

All rectification work will use materials and workmanship of equivalent or superior quality to the original construction.

Discover lasting quality and peace of mind by building your home with SERENDIA.