Exclusive Perks

Scope of the Guarantee

The SERENDIA Lifetime Structural Guarantee covers structural failures in the following key areas:

1. Foundation Systems - Including concrete and strip footings, designed and constructed in accordance with the National Construction Code (NCC) and Australian Standards (AS 2870). Structural failure is defined as 'Damage Category 3' or higher, as per AS 2870.
2. Structural Load-Bearing Elements - Including walls, beams, and columns constructed using concrete, steel, or timber, as defined by the NCC and Australian Standards, including AS 1684 (Timber Framing Code).
3. Load-Bearing Masonry and Brickwork - In accordance with AS 4773 (Masonry in Small Buildings) and other relevant standards.
4. Roof Framing - Including engineered trusses and conventional framing, in compliance with AS 1684.

Eligibility and Transferability

• Applicability - This guarantee applies to new residential homes constructed by SERENDIA under a standard building contract signed after 1st of March 2025.
• Duration for Individual Owners - The guarantee remains valid for the lifetime of the original owner named in the building contract, defined as the period during which the original owner retains ownership of the property.
• Company-Owned Properties - For properties owned by a company, trust, or other legal entity, the guarantee is valid for a period of 15 years from the date of the issue of the Certificate of Occupancy & Use / Occupancy Certificate.
• Non-Transferability - The guarantee is not transferable and applies only to the original owner or entity listed in the contract. Upon sale or transfer of the property, the guarantee becomes void. 

Homeowner Responsibilities

To maintain the validity of the Lifetime Structural Guarantee, homeowners must -

• Adhere to Maintenance Guidelines - Follow SERENDIA’s provided Homeowner Maintenance Guide, which outlines best practices for maintaining structural integrity.
• Adhere to the CSIRO's "Foundation Maintenance and Footing Performance: A Homeowner’s Guide," which provides critical guidance on maintaining site conditions to prevent structural issues.
• Maintain Proper Site Conditions - Ensure proper site drainage, avoid planting trees or large shrubs in close proximity to the foundation, and prevent soil erosion around the home.
• Termite Prevention - Maintain active termite prevention measures as per SERENDIA’s recommendations.

Exclusions

The following are not covered under this guarantee -

• Natural Disasters - Damage caused by events such as storms, floods, fires, earthquakes, cyclones, or other acts of nature.
• Soil Movement - Damage resulting from excessive ground movement, landslides, or subsidence unrelated to construction deficiencies.
• Owner-Induced Damage - Structural issues arising from misuse, neglect, unauthorised alterations, failure to adhere to maintenance guidelines, or failure to maintain proper drainage.
• Post-Construction Modifications - Damage resulting from landscaping changes, tree growth near the footings, installation of pools, pergolas, additional structures, or extensions made after the home's completion.
• Wear and Tear - Natural ageing, deterioration, shrinkage, or minor cracking that does not affect structural integrity, as defined in AS 2870 Appendix B.
• Pest Infestation - Any structural damage caused by termites or other pests due to lack of regular maintenance or non-compliance with termite prevention recommendations.
• Commercial or Non-Residential Use - Homes used for commercial purposes or structures not intended for residential use.
• Improper Site Conditions - Damage caused by the owner’s failure to adhere to the CSIRO Guide for site maintenance, including inadequate soil moisture management and poor drainage.
• Force Majeure Events - Any damage resulting from war, civil disturbances, or government interventions that affect the home’s structure.

Making a Claim

To lodge a claim under this guarantee, homeowners must -

1. Submit a Written Request - Provide a detailed description of the structural concern via post or email to SERENDIA’s customer service team.
2. Allow Property Access - Grant SERENDIA’s representatives access to inspect and assess the reported issue.
3. Receive Assessment Outcome - SERENDIA will provide a written report determining whether the issue is covered under this guarantee.
4. Rectification Process - If the claim is valid, SERENDIA will undertake necessary repairs within a reasonable timeframe at no cost to the homeowner.

Additional Terms

• Statutory Rights - This guarantee is in addition to any statutory warranties under Australian Consumer Law and relevant state or territory building laws.
• Amendments - SERENDIA reserves the right to update or amend the terms of this guarantee. However, changes will not affect existing contracts unless mutually agreed upon.
• Quality of Repairs - All rectification work will utilize materials and workmanship of equivalent or superior quality to the original construction.

For further details or assistance, please refer to our Homeowner Maintenance Guide or contact SERENDIA’s warranty team at hello@SERENDIA.com.au.

Our Promise to You

We understand the importance of timely project delivery. Should we fail to complete your home within the agreed-upon timeframe, we will -

• Cover Your Current Housing Costs - Whether it's your existing mortgage or rental payments, we've got it covered.
• Daily Compensation - Alternatively, receive $150 for each day of delay beyond the promised completion date.

Terms and Conditions

While we strive for punctuality, certain circumstances beyond our control may affect the project timeline. The following conditions may extend the completion date without penalty to SERENDIA -

• Inclement Weather - Severe weather events that make construction unsafe or unfeasible. This includes the day(s) of the weather event and following days during which work cannot be carried out safely. E.g. due to soggy ground preventing the use of plant and equipment.
• Acts of God - Natural disasters such as earthquakes, floods, or other unforeseeable events.
• Force Majeure Events - Situations including civil unrest, pandemics, or governmental actions that impede progress.
• Latent Conditions - Unforeseen site conditions not identifiable during initial assessments.
• Delayed Approvals - Hold-ups in obtaining necessary permits or approvals from relevant authorities.
• Client-Initiated Changes - Modifications or additions to the original project scope requested by the client.

What’s Covered?

• Fixed Price Guarantee — Once your design is locked in, so is your price.
• Transparent Communication — We keep you informed every step of the way.
• Financial Peace of Mind — No surprise invoices or last-minute charges.

Because at SERENDIA, integrity isn’t just a word — it’s our promise.

Detailed Terms & Conditions

1. Scope of the Guarantee
   • The “No Variations, No Surprises” Guarantee applies to all fixed-price residential building contracts signed with SERENDIA from March 2025.
   • The guarantee activates once the final design is signed offand the contract price is agreed upon.
2. What’s Included
   • All construction costs as per the signed contract and finalised design documentation.
   • Standard materials, fixtures, and finishes  outlined in the building contract.
   • Siteworks and services as detailed in the contract’s scope.
3. Exclusions

   While we strive to maintain fixed pricing, some circumstances fall outside of our control. The following are not covered under this guarantee:

   • Acts of God — Events such as floods, fires, earthquakes, storms, or other natural disasters.
   • Latent Conditions — Hidden or unforeseen site conditions not reasonably detectable prior to construction commencement (e.g., underground rock, contaminated soil, or archaeological finds).
   • Client-Initiated Changes — Any variations requested by the client after the contract is signed, including upgrades, design amendments, or additions.
   • Third-Party Delays & Regulatory Changes — Costs arising from delays or changes in government regulations, council requirements, or third-party utility services.
   • Market Volatility — In the event of significant, industry-wide supply chain disruptions or material shortages (e.g., global pandemics, trade embargoes), adjustments may be necessary. However, such instances will be communicated transparently with supporting documentation.
4. Latent Condition Handling
• Should any latent condition be discovered during construction, SERENDIA will provide a full report and cost breakdown before proceeding with any additional work.
• Clients will be consulted and provided options before any extra costs are incurred.
5. Client-Initiated Variations
• Any changes initiated by the client after the design is locked in will require a formal  Variation Request.
• All variation costs will be fully disclosed, and no work will proceed without written client approval.
6. Transparency & Communication
   • Any unforeseeable cost adjustments due exclusions listed above will be communicated in writing before any charges are applied.
   • SERENDIA commits to full transparency throughout the build process, ensuring clients remain informed and in control.
7. General Provisions
   • This guarantee does not waive any statutory warranties under Australian Consumer Law or applicable state and territory legislation.
   • SERENDIA reserves the right to amend the terms of this guarantee for future contracts, though existing signed contracts will not be affected.

Our Comprehensive Maintenance Package Includes:

• Gutter Cleaning - Regular removal of debris to prevent blockages and water damage.
• Smoke Detector Servicing - Ensuring your safety devices are functioning optimally.
• Air Conditioning Equipment Servicing - Maintaining your systems for comfort in all seasons.
• Hot Water Unit Maintenance - Keeping your hot water supply reliable and efficient.
• Garage Door Servicing - Ensuring smooth and secure operation of your garage access.
• Pool Equipment Checks - Maintaining cleanliness and safety for your leisure activities.
• Garden and Landscape Care - Preserving the beauty and health of your outdoor spaces.

How It Works

1. Engage Your Inspector - Select a qualified and licensed residential inspector to perform assessments during key construction milestones.
2. Schedule Inspections - Coordinate with us to schedule inspections at mutually agreed-upon stages of the construction process.
3. Receive Reimbursement - Upon completion of the inspections, submit the inspector's invoices to us. We'll reimburse you up to $2,000 for the inspection services.

Terms and Conditions

• Eligibility - This offer is available to all clients who sign a new home construction contract with SERENDIA after [Effective Date].
• Inspector Qualifications - The chosen inspector must be a licensed and certified residential building inspector with no affiliations to SERENDIA to ensure impartiality.
• Inspection Stages - Inspections should be conducted at critical phases of construction, such as foundation laying, framing, pre-drywall, and final walkthrough. Specific stages can be tailored based on mutual agreement.
• Scheduling - Clients are responsible for coordinating inspection times with both SERENDIA and the selected inspector to avoid delays in the construction timeline.
• Reimbursement Process - To receive reimbursement -
  1. Documentation - Submit official invoices from the inspector detailing the services performed.
  2. Submission Timeline - Invoices must be submitted within 30 days of the final inspection.
  3. Payment - Reimbursement will be processed within 30 days of invoice approval, up to a maximum of $2,000.
• Limitations
  1. The $2,000 support covers inspection fees only; travel or additional expenses incurred by the inspector are excluded.
  2. This offer cannot be combined with other promotions or discounts unless explicitly stated.
  3. 2. Any findings from the independent inspections will be reviewed promptly. SERENDIA commits to addressing any issues related to design or regulatory compliance identified during these inspections.
• Exclusions -
  1. Inspections conducted by unlicensed or uncertified inspectors.
  2. Inspections not related to design accuracy or regulatory compliance.
  3. 2. Costs exceeding the $2,000 reimbursement cap.

Stay Connected with Your Project

Understanding the significance of clear and consistent communication, our video reports offer -

• Visual Insights - Experience a virtual walkthrough of your construction site, observing the quality and precision of our work firsthand.
• Narrated Updates - Our experts provide clear explanations of completed milestones and the next phases, ensuring you comprehend every aspect of the build.
• Peace of Mind - Regular updates eliminate uncertainties, keeping you confident and informed about the project's trajectory.

By integrating advanced visual progress monitoring, we enhance project visibility and management, reducing the need for frequent site visits.

Benefits of Our Video Reports

• Enhanced Communication - Regular visual updates foster better coordination and understanding between you and our construction team.
• Transparency - We believe in an open-book approach, providing you with honest and thorough insights into your project's status.
• Timely Decision-Making - Stay informed to make prompt decisions, keeping the project on schedule and aligned with your vision.

Our commitment to proactive communication ensures that you are not just a client but a valued partner in the construction process.

What to Expect from Your Complimentary Interior Design Consultation

This personalized session is designed to transform your vision into reality. Here's how we'll achieve that together -

• In-Depth Planning Session - We'll meticulously review the project scope, ensuring every detail aligns with your desires and that all essential elements are considered.
• Collaborative Idea Exploration - Share your inspirations, preferences, and lifestyle needs. Our designer will provide expert insights, helping to refine and harmonize your ideas into a cohesive design plan.
• Guidance on Design Challenges - Address any uncertainties or obstacles you're facing. Our goal is to provide clarity and direction, ensuring you feel confident in every decision.
• Tailored Recommendations - Receive suggestions on colour schemes, furniture selection, space optimisation, and more, all tailored to reflect your unique style and functional requirements.

Why a Professional Consultation Makes a Difference

Partnering with a professional interior designer offers numerous benefits -

• Expertise and Experience - Gain access to a wealth of knowledge, ensuring your space is both aesthetically pleasing and functional.
• Time and Cost Efficiency - Avoid costly mistakes and streamline the design process with professional guidance.
• Personalized Solutions - Receive design recommendations that are specifically tailored to your needs and preferences.

We believe that this complimentary consultation will set the foundation for a successful and enjoyable design experience, culminating in a space that truly feels like home.

Stress-Free Moving Experience

We understand that moving can be daunting. To alleviate this stress, we provide professional removalist services at no extra cost. Our experienced partners will handle your belongings with care, ensuring they arrive safely at your new residence. This allows you to focus on settling into your new home without the hassle of coordinating a move.

Comprehensive Handover Package

Upon moving in, you'll receive a detailed handover package that includes:

• Owner Manuals and Warranties - Comprehensive guides and warranty documents for all installed appliances and systems, ensuring you have all necessary information at your fingertips.
• Certificates of Compliance - Official documents certifying that all work meets regulatory standards, providing peace of mind regarding the quality and safety of your home.
• Certificate of Occupancy and Use (CoU) - A formal certificate indicating that your new home is ready for occupancy and complies with all relevant building codes.

These documents are essential for future reference and maintenance, ensuring you have complete confidence in your new home.

By entrusting SERENDIA with your move and handover process, you can relax and enjoy the excitement of your new beginning, knowing that every detail has been meticulously handled on your behalf.

What’s Included in Your Complete Home Package?

• Landscaping Ready to Enjoy - Step into a beautifully landscaped garden designed for both aesthetics and function. From lush lawns to carefully selected plants and pathways, your outdoor spaces are crafted to complement your new home and create a welcoming environment from the moment you arrive.

• Driveway & Pathways Completed - No need to worry about unfinished exteriors. We’ll ensure your driveway, paths, and entryways are fully completed, providing seamless access to your home while boosting street appeal.

• Secure Fencing & Gates - Privacy and security come as standard. With quality fencing and gates included, your home is enclosed, safe, and ready for your personal touch.

• Your Preferred Window Coverings Installed - Enjoy instant privacy and sun protection with premium window coverings throughout your home. Carefully chosen to suit the style of each room, they offer both function and aesthetic appeal.

• Fixed Appliances Ready to Use - Your kitchen and laundry come equipped with quality fixed appliances—oven, cooktop, rangehood, dishwasher, and more—so you can cook, clean, and settle in from the moment you get your keys.

We take pride in delivering homes that are 100% complete—inside and out. From the moment you step through the door, everything is in place. There’s no need for additional trades, no extra expenses, and no waiting around.

SERENDIA delivers not just a house, but a home. Fully finished. Completely yours.

At SERENDIA, we believe that exceptional service is built on clear communication and a deep understanding of your vision. That’s why we provide you with a Dedicated Client Liaison — a single point of contact who will be with you through every step of your building journey.

From your initial consultation to the moment you receive your keys, your Client Liaison is there to simplify the process, answer your questions, and ensure your experience is seamless and stress-free. They act as your advocate, keeping you informed, involved, and confident throughout the entire project.

With SERENDIA, you are not just another client — you are a valued partner. Let us guide you through the process with consistency, clarity, and care.